FREQUENTLY ASKED QUESTIONS
Domestic Shipping
For orders shipped within the brand’s home country, standard shipping charges apply unless minimum order thresholds are met for free shipping. Delivery is typically within 1–5 business days, depending on location.
International Shipping
Delivery Time: 7–21 business days depending on destination, customs clearance, and courier partner.
Shipping Costs: Calculated based on package weight, dimensions, and destination. These fees will be shown at checkout.
Customs / Duties: Any import duties, customs fees, or taxes imposed by the destination country are the responsibility of the customer. Vitamart may assist with documentation if requested.
Order Processing Time
Orders are processed 1‑2 business days after payment confirmation, excluding weekends and public holidays.
Once you place an order, Vitamart may send a confirmation email or SMS to verify the order details (shipping address, payment method, etc.).
For first‑time customers, high‑value orders, or orders from new addresses, additional verification (e.g. ID confirmation or phone call) may be required.
If verification fails (e.g. no response within a given time), the order may be canceled or held until clarification.
Eligibility for Return/Exchange
Items must be unused, unopened, and in their original packaging with all tags / seals intact. Returns or exchanges due to damage, defects, or incorrect items will be accepted within a certain window (e.g. 7‑30 days) after delivery.
Non‑returnable Items
Products marked as “final sale”, perishable items, opened personal care or hygiene items, etc., may not be eligible for returns.
Return Initiation
Customers must contact customer support, providing order details (order number, product, reason for return). Vitamart may issue a Return Merchandise Authorization (RMA) or similar reference.
Return Shipping Costs
If the return is due to a manufacturing defect, wrong item, or damage, Vitamart covers return shipping. Otherwise, the customer may be responsible for return shipping and any customs clearance on returns. Refund Processing
Once the return is received and inspected, refunds will be issued to the original payment method within a certain time frame (commonly 5‑14 business days). Exchanges will be processed similarly once returned items are verified.
Some goods may come with manufacturer’s warranty (if applicable). Warranty claims must include proof of purchase.
Warranty does not cover misuse, damage from accident, or alteration of the product.
If Vitamart products are bought through third‑party retailers, Vitamart’s direct return/refund policy usually does not apply. Instead, you should follow the policy of the store where the purchase was made.
Always keep your purchase receipt or invoice, especially for authorized resellers, for any warranty or return claim.
Orders may be canceled by the customer within a short window (before processing has started).
Once shipped, cancellation may not be possible. In that case, standard return process applies.
Still have questions? Reach us at support@thevitamart.com