Refund policy
You have 30 days from the day your order arrives to request a return. Because we can't resell an opened bottle, returns are limited to sealed, unopened products.
What Qualifies
A product is eligible if it is:
- Sealed and unopened, with the safety seal intact
- In its original packaging
- Backed by your order number or proof of purchase
How to return an item
Email support@thevitamart.com with your order number and the product you'd like to send back. If we approve the return, we'll email you a return label and instructions. Shipping costs will be borne by the customer.
Please don't send anything back before we've approved it. Unrequested returns can't be accepted.
Damaged or Incorrect Items
Tell us within 7 days of delivery, and we'll send a replacement or issue a full refund.
Some products can't be returned:
- Opened or used products
- Products sent back without an approved return request
Exchanges
We don't offer exchanges directly. The quickest route is to return the original for a refund once we approve it, then place a new order for the product you want.
When Your Refund Arrives
We'll email you once we've received and inspected your return, and tell you whether the refund is approved. If it is, we issue it to your original payment method within 10 business days of approval. Your bank or card issuer may need a few more days to post it.
If 15 business days have passed since approval and you haven't seen it, write to us.
Got Any Questions?
Not sure whether something qualifies for a refund? Ask us first. It takes one email: support@thevitamart.com, or our contact page.