Refund policy

1. Refund Policy

We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must:

• Be in the same condition that you received it (unworn or unused).
• Have all tags attached and be in its original packaging.
• Include the receipt or proof of purchase.
  

To start a return, contact us at info@thevitamart.com. Returns should be sent to the following address: [INSERT RETURN ADDRESS].

Once your return is accepted, we will provide:

• A return shipping label.
• Instructions on how and where to send your package.
  

Important: Items sent back without requesting a return first will not be accepted.
For any questions regarding returns, you can always reach us at info@thevitamart.com.

2. Damages and Issues

Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

3. Exceptions / Non-returnable Items

Certain items cannot be returned, including:

• Perishable goods (e.g., food, flowers, or plants)
• Custom or personalized products
• Personal care items (e.g., beauty products)
• Hazardous materials, flammable liquids, or gases
  

Additionally, sale items and gift cards are non-returnable.

If you have questions about a specific item, please contact us.

4. Exchanges

The fastest way to get the item you want is to return the original item and, once the return is approved, make a separate purchase for the new item.

5. European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As with our standard policy, the item must:

• Be in the same condition as received (unworn or unused)
• Include all tags and original packaging
• Include receipt or proof of purchase

6. Refunds

We will notify you once we’ve received and inspected your return and inform you whether the refund is approved.

If approved, the refund will be automatically processed to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card company to post the refund.

If more than 15 business days have passed since the approval of your return, please contact us at info@thevitamart.com.

We stand by the quality of our products 100% and are committed to ensuring your satisfaction.