Shipping policy

1. Order Processing

All orders are processed within 1–3 business days after payment has been successfully received. Customers will receive:

  • An order confirmation email immediately after placing an order.
  • A shipping confirmation email once the order has been dispatched.

2. Shipping

We ship orders worldwide through trusted international courier partners. Delivery timelines vary depending on the destination:

  • Standard delivery: 5–14 business days (depending on location)
  • Express delivery: 2–7 business days (depending on location)

You will receive tracking details once your order has been shipped.

Note: Delivery times are estimates. Unforeseen delays caused by customs, international shipping, or extreme weather are beyond our control.

3. Payment Methods

We accept major international payment methods, including:

  • Credit/Debit Cards (Visa, Mastercard, AMEX)
  • PayPal
  • Other region-specific payment methods as available

All transactions are processed in USD or the currency displayed at checkout. Prices listed on our website are inclusive of applicable taxes unless otherwise stated.

4. Returns & Exchanges

Returns and exchanges are accepted within 30 days of delivery, provided that:

  • Items are unused, unwashed, and in their original packaging
  • Proof of purchase is included

Non-returnable items:

  • Sale or clearance products
  • Personalized or custom-made items
  • Perishable or personal care items

Customers are generally responsible for return shipping costs, unless the item received was damaged, defective, or incorrect.

To request a return or exchange, contact us at info@thevitamart.com with your order number and reason for return.

5. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please notify us within 7 days of delivery. Once verified, we will arrange:

  • A replacement, or
  • A full refund

6. International Shipping & Customs

International orders may be subject to customs duties, import taxes, or fees imposed by the destination country. Customers are responsible for paying these charges.

7. Customer Support

For any inquiries regarding orders, shipping, or returns, contact us at:
📧 info@thevitamart.com
🌐 Visit our website’s support page for additional resources: https://thevitamart.com/pages/contact-us