Shipping policy

Vitamart ships every order from within the United States. This page covers what happens before your order leaves us: processing, shipping options, cost, and tracking. 

Late, damaged, or incorrect order? Or want to send something back? See our Refund Policy.

Processing Time

Orders are processed within 1 to 3 business days after your payment clears. You'll get an order confirmation email straight away. A second email follows when your order ships, with your tracking number.

Shipping Options & Times

Transit time counts from the day your order ships, not the day you place it.

Lower 48 States

Alaska, Hawaii & Puerto Rico

These are estimates. Carrier delays, severe weather and holidays can add time.

Where we ship

We ship to all 50 states, including Alaska and Hawaii, and to Puerto Rico.

Check your address at checkout. If something is wrong, email us before your order ships and we'll correct it. Once a parcel is on its way, we can't change where it goes.

Tracking

Your tracking number arrives by email when your order ships. Follow the parcel on the carrier's site.

If we can't ship on time

If we expect to miss your ship date, we'll email you with a new one. You can wait, or cancel for a full refund.

Returns, damaged or incorrect items

These are covered under our Refund Policy.

Got Any Questions?

Write to us at support@thevitamart.com, or use our contact page. Include your order number, and we can help you with any issue you might be facing regarding your order.