Privacy policy
Last updated: October, 2026
This policy explains how The Vitamart ("we", "us", "our") collects, uses and shares your personal information when you visit thevitamart.com (the "Site"), buy from us, or get in touch. "You" means anyone who uses the Site, whether you're a customer, a visitor, or someone who writes to us.
Please read it before you order. By using the Site, you accept the practices described here.
Changes to This Policy
We may update this policy from time to time, for operational, legal or regulatory reasons. When we do, we'll post the new version on this page and change the "Last updated" date above.
Information We Collect
What we collect depends on how you use the Site. In this policy, "personal information" means information that identifies you, relates to you, or can be linked to you.
Information you give us
- Contact details, such as your name, address, phone number and email address.
- Order details, such as your billing and shipping address and your payment confirmation.
- Account details, such as your username and password, if you create an account.
- Messages you send us, such as questions to customer support.
Some features need certain details to work. You can choose not to share them, but you may not be able to use those features. Please don't include medical or other sensitive details in your messages to us.
Information collected as you browse
When you use the Site, we may automatically collect usage data through cookies and similar technologies. This can include your device and browser type, your IP address, your network connection, and how you move through the Site.
Information from other sources
We may also receive information about you from the companies that help us run the Site and our business, such as the platform that powers our store, our payment processors, and our delivery and analytics providers.
How We Use Your Information
- To run your order. We use your information to process payments, pack and ship your order, send order and shipping updates, and handle returns and refunds.
- To look after your account. If you create an account, we use your details to set it up and keep it running.
- To answer you. We use your information to reply to your questions and give you support.
- To keep the Site safe. We use it to spot, investigate and prevent fraud and other misuse. If you have an account, please keep your login details to yourself and tell us right away if you think someone else has used them.
- To tell you about The Vitamart. We may send you news, offers and product updates by email and, where you've agreed, by text message. You can opt out at any time (see Your Choices).
- To improve the Site. We use usage data to understand how people use the Site and to make it better.
- To meet legal duties. We use it to follow the law, enforce our terms and protect our rights and the rights of others.
Cookies
Like most websites, we use cookies and similar technologies. They help the Site work, remember your actions and preferences, measure how the Site is used, and show you more relevant content and advertising. We may also allow service providers to use cookies on the Site for these purposes.
Most browsers accept cookies by default. You can change your browser settings to remove or block them. Doing so may stop parts of the Site from working properly, and it may not fully stop information from being shared with our advertising partners.
If your browser or device sends an opt-out preference signal, we'll treat it as the law requires where you live.
How We Share Your Information
We may share your information in these situations:
- With service providers who work on our behalf, such as those that handle payments, shipping and delivery, IT and hosting, analytics and customer support.
- With business and marketing partners who help us reach and advertise to you. They use your information under their own privacy notices.
- When you ask us to, or when you agree to it.
- Within our business and with our affiliates, where this helps us run Vitamart.
- For legal and business reasons, such as responding to lawful requests, enforcing our terms, protecting our rights and the rights of others, or as part of a merger, sale or similar business transaction.
We don't use or share sensitive personal information without your consent, and we don't use it to draw conclusions about you.
Third-Party Websites and Links
The Site may link to websites run by other companies. We don't control them and aren't responsible for their privacy or security practices. Please read their policies before you share information with them. A link on our Site doesn't mean we endorse the other site or its owner.
Anything you post on public or social platforms may be seen by others and used by them, and we have no control over that.
Children
Our Site is meant for adults. It isn't intended for children, and we don't knowingly collect personal information from them. If you're a parent or guardian and believe a child has given us their information, contact us and we'll delete it.
Security and Retention
No security measure is perfect, and we can't guarantee that your information will always be safe. Anything you send us may not be secure while it travels over the internet, so please avoid sending sensitive or confidential details by email or message.
We keep your personal information for as long as we need it to run your account, provide our services, meet legal duties, settle disputes and enforce our policies.
Where Your Information Is Handled
Vitamart ships orders within the United States. Your information may be stored and processed in the United States or in other places where we and our service providers operate. We take steps to make sure it's handled in line with this policy and the law.
Your Rights
Depending on where you live, you may have some or all of these rights over your personal information:
- Access: ask what personal information we hold about you and how we use and share it.
- Correction: ask us to fix information that's wrong.
- Deletion: ask us to delete the information we hold about you.
- Portability: ask for a copy of your information, and ask us to send it to another company where the law allows.
- Opt out of sale, sharing or targeted advertising: ask us not to share your information for advertising purposes.
- Restriction: ask us to limit how we use your information.
- Withdraw consent: take back your consent where we rely on it.
- Appeal: if we decline a request, reply to our response and ask us to review it.
These rights aren't absolute. They apply only in certain cases, and the law may allow us to decline a request. We won't treat you differently for using any of them.
To make a request, email us at support@thevitamart.com or use our contact page. We may need to confirm your identity first, usually by checking the email address or account details linked to your order. You can also ask someone to make a request for you. We'll need proof that you've authorized them, and we may need to check with you directly. We'll reply within the time the law requires.
Your Choices
- Marketing emails: use the unsubscribe link in any marketing email. We may still send you messages about your account and orders.
- Text messages: if you've agreed to receive them, you can opt out by following the instructions in the message.
- Cookies: change your browser settings as described above.
Complaints
If you're unhappy with how we've handled your information, tell us using the contact details below and we'll look into it. If you're still not satisfied, depending on where you live, you may be able to take your complaint to your local data protection or consumer authority.
Got Any Questions?
Write to us at support@thevitamart.com. If you're asking about your information or one of your rights, include the email address you used to order so we can find your records.